FAQ

Choose your trip, click “Book now”, fill in the form and pay the deposit shown on the trip page to confirm your spot; the rest is paid during the trip. Full details are explained on our page How to book.

Cancellation by Randomania
If we cancel for weather, safety or force majeure reasons, you receive either a full refund of the amounts paid, or a postponement to a new date, depending on availability.

Cancellation by the participant — trips in Morocco

• 15 days or more before departure: full refund (100%) of the amounts paid.
• Between 7 and 15 days before departure: 50% refund.
• Less than 7 days before departure: no refund.

Cancellation by the participant — international trips (longer deadlines due to commitments made with our partners abroad)

• 30 days or more before departure: full refund (100%) of the amounts paid.
• Between 15 and 30 days before departure: 50% refund.
• Less than 15 days before departure: no refund.

In all cases, the participant may be replaced by another person, without any penalty, provided Randomania is informed in advance and the participation conditions are met.

Specific conditions stated in the programme or the club rules may apply depending on the type of trip. Full details on our page cancellation policy.

After signing up, you receive our bank details by email and WhatsApp:

• you pay the deposit shown on the trip page (by bank transfer) to confirm your spot;
• the rest of the price is paid in cash during the trip, unless stated otherwise on the trip page.

The booking is confirmed once the deposit is received and validated by Randomania.

No, our trips are open to everyone. Club membership is a separate, optional step for those who want to get more involved in club life.

Our activities come in different difficulty levels, from beginner to experienced. The required level, distance, elevation gain, duration and any specific difficulties are given in each activity's programme.

It is important to choose an activity that matches your fitness, experience and abilities. Our trip leaders guide the group and make sure the activity runs smoothly, but each participant must follow the safety instructions and tell the team about any particular difficulty.

Yes. When stated in the programme, transport by tourist minibus is included in the price of the activity. The meeting point and departure time are given in each excursion's programme.

For some day hikes, a car-sharing option (costs shared between the passengers of each car) may also be offered as an alternative to the minibus.

It depends on the trip. The “Inclusions / Exclusions” section of each trip page details exactly what is included in the price.

Absolutely. You can join our activities alone, as a couple, with friends or in a group. The Randomania spirit is about friendliness, sharing and discovery — our trip leaders make sure everyone feels part of the group.

For trips with shared-room accommodation, rooms are allocated, unless stated otherwise, between people of the same gender.

A pet may be allowed only when the type of activity, transport and accommodation allow it. It must be mentioned when signing up and is subject to Randomania's prior approval.

For the safety and comfort of the group, some routes or establishments may not accept animals.

The necessary gear is listed in the technical sheet of each activity, depending on the level, route, weather and destination. For a hike, we recommend in particular:

• shoes suitable for hiking;
• clothing suited to the weather conditions;
• enough water;
• a suitable backpack;
• a walking pole when the terrain requires it.

Participants remain responsible for bringing the personal gear listed in the programme.

The minimum age depends on the type and difficulty of each activity. Children can join some outings when they are suited to their age and abilities — the minimum age is given in the programme concerned.

Minors must be accompanied by and remain under the responsibility of their parent or legal guardian, in line with the conditions of the activity. There is no maximum age limit: participation mainly depends on each person's ability to follow the programme.

Yes. Participants' safety is our priority. In case of bad weather or any situation that puts the group at risk, Randomania may modify, shorten, postpone or cancel an activity.

When possible, an alternative or a postponement will be offered to the participants concerned. More broadly, programmes are provisional and may be adapted to weather conditions, trail conditions, logistical constraints or circumstances beyond our control, in order to preserve the safety, quality and smooth running of the experience.

The times given in the programme must be respected so the activity can run smoothly. Being late may make it impossible to join the group and does not automatically entitle you to a refund.

We therefore recommend arriving at the time given in the departure information, or even a few minutes early.

Please let Randomania know as soon as possible. Refund conditions depend on when the cancellation is notified and on the specific conditions of the programme.

When allowed, you can also suggest a replacement, subject to Randomania's approval.

Yes. The information given when signing up is used only as needed to manage your participation, your booking and the organisation of the activity, in accordance with the applicable personal data protection rules.

Yes, we offer team building outings and tailor-made group trips. More information and quotes on our page Team building & groups.

Participants are invited to read the Randomania club rules and the specific conditions stated in each programme before confirming their booking. By confirming their participation, they acknowledge having read the information and conditions applicable to the activity.

By email at contact@randomania.ma (or reservation@randomania.ma for a current booking), or by WhatsApp at 06 63 48 08 44. Reply within 24 hours.