What you need to know before booking, in case something unexpected happens on your side or ours.
Full refund (100%) of the amounts already paid.
50% refund of the amounts already paid.
No refund — unless you are replaced by another participant, in which case no penalty applies.
Full refund (100%) of the amounts already paid.
50% refund of the amounts already paid.
No refund — unless you are replaced by another participant, in which case no penalty applies.
Longer deadlines than for trips in Morocco, due to the commitments made with our partners (flights, accommodation) abroad.
If Randomania cancels a departure (weather, force majeure, not enough participants), you can choose between a full refund of the amounts paid or a free transfer to a later date.
Contact us as soon as possible by email at reservation@randomania.ma or by WhatsApp at 06 63 48 08 44, giving your name and the trip concerned. The deadline taken into account is the date we receive your request.
Our team remains available to consider special cases (medical reasons, personal force majeure) case by case. Contact us at reservation@randomania.ma.
